Terms and Conditions
Welcome to Zraba! By using our website, you agree to the following Terms and Conditions. Please review them carefully before making a purchase, as they govern your use of our site and the sale of our products.
General Use of the Website
You must be at least 18 years old to make purchases. If under 18, parental or guardian consent is required. You agree to use our website for lawful purposes only, in compliance with all applicable laws.
Product Information
Accuracy of Descriptions: We strive to provide precise product details, but colors and patterns may vary slightly due to monitor settings and natural variations in handwoven rugs.
Availability: All products are subject to availability. If an item is out of stock, we will notify you and offer a refund or alternative option.
Pricing and Payment 
Pricing:
Prices are displayed in your local currency and may change at any time. The final price is the one at checkout.
Taxes & Duties: Prices do not include applicable taxes, duties, or customs fees. International buyers may be subject to additional charges upon delivery.
Payment Methods: We accept:
Credit/Debit Cards (Visa, MasterCard, American Express, Discover)
PayPal
Bank Transfers (for select orders—contact us for details)
Secure Payments: All transactions are processed via encrypted payment gateways for your protection.
Order Acceptance & Cancellation
Order Confirmation: After placing an order, you’ll receive a confirmation email. However, this does not guarantee acceptance of your order. We reserve the right to cancel any order due to:
Product unavailability
Pricing errors
Suspected fraudulent activity
Order Cancellation: Once an order is placed, we process it quickly. Contact us immediately if you need to cancel or modify your order. Once shipped, changes cannot be made.
Shipping & Delivery 
Shipping Options:
We offer both domestic and international shipping. Fees are calculated at checkout based on destination, size, and weight.
Processing & Delivery Times:
Domestic (Morocco): 3–7 business days International: 10–21 business days
Shipping Delays: We aim for timely deliveries, but unforeseen delays (e.g., customs processing, carrier issues, or weather) may occur.
Returns & Exchanges
Our Return & Exchange Policy outlines the full conditions. Please review it before making a purchase.
Return Eligibility: You may return/exchange your rug within 30 days of receiving it, provided it is unused, unwashed, and in original condition.
Return Shipping: The customer covers return shipping costs unless the item is damaged or defective.
Privacy & Data Protection
We value your privacy! Our Privacy Policy explains how we collect, store, and use your data.
We never sell or rent personal information to third parties.
Your data is used only for processing orders, improving your experience, and responding to inquiries.
Intellectual Property
All content, including text, images, and product designs, belongs to ZRABA and is protected by copyright laws.
Unauthorized use, reproduction, or distribution of our content is prohibited.
Limitation of Liability
Our liability is limited to the total value of the products purchased.
We are not responsible for indirect, incidental, or consequential damages. Shipping delays or damages caused by third-party carriers or customs are outside our control.
Modifications to Terms
We may update these Terms & Conditions at any time. Changes will be posted here, and continued use of our site implies acceptance of any updates.
Governing Law & Disputes
These terms are governed by the laws of Morocco.
Any disputes must be resolved in the courts of Morocco.
Customer Support 
Need help? Contact us at:
Email: [email protected]
Phone: +1 251-901-4845